What I Do

I’m a full-time User Experience Engineer for Revalize. I transform complex SCPQ workflows into user-friendly experiences by collaborating with developers, product owners, executives, and our OEM and engineer customers.

In this post:

What is a User Experience Engineer?

Great question! I sit at the crossroads of UI, UX, and Front-end Development. I also dabble in business strategy and project management.

This means I’m responsible for:

  • User research and testing (most often through interviews)
  • Collecting, shaping, and prioritizing requirements
  • Reconciling those requirements with business and customer goals
  • Collaborating with developers to discover potential technical pitfalls before design begins
  • Designing the UI
  • Documenting the UI through pattern libraries and design specs
  • Developing the UI
  • Collaborating with developers so they’re empowered to implement UI features without me

What does a typical day or week look like?

Most days, I’m doing some form of prototyping or asset development. For lower fidelity prototyping, I usually sketch or draw rough wireframes on my iPad. If we’re far enough along that we need higher fidelity, I’ll jump into CodePen so I can work with code. CodePen’s sterile environment gives me the space I need to focus on the actual problem at hand, without worrying about the overhead of an entire application environment. I’m also working on an internal tool to support HTML/CSS/JS mockup development without CodePen.

When it comes time to commit these artifacts to real code in a real application, I use what I explored in the mockup phase to write any necessary HTML, CSS, or JS to deliver a solution. I engage with developers early and often to make sure my work is documented, understood, and aware of any potential pitfalls or limitations on the technical side of things.

Outside of putting code on the screen, I also work closely with our customer representatives and executive management to ensure my work is aligned with everyone’s goals. The customer reps help provide any background and feedback I need from real users of our applications. Where necessary, I work with our executives to present research findings, discuss mockup proposals, and gather any necessary input about our internal goals for a particular set of work.

What have you done lately?

I engage with our sales and marketing teams quite a bit these days to support the strategy efforts around a new product offering for our Distributor users. The SCPQ workflows for these users can be very complex, so I created prototypes in Figma to map user journeys and demonstrate key points of interaction. We use these prototypes to interview potential user Orgs and gather feedback on how to best shape this new product for our customers.

Design process has also been a big theme this year. In addition to working more with Figma, I have started to build a new internal tool for developing HTML/CSS/JS mockups and prototypes. This work was typically handled in CodePen, but the friction of importing that work from another platform have made it difficult to collaborate with developers. Building our own in-house tool means my mockups can be version-controlled with git, readily shared with other developers, and deployed to more contexts to make sharing with stakeholders and customers a frictionless process. I’m using the incredible static site generator 11ty as the foundation for this project.

What have people said about your work?

A large part of my job is interacting with customers, whether through representatives, or directly. Those customer insights are crucial to the success of our applications. Here’s what a customer had to say after we gave a demo of a new custom feature I designed for their unique workflow:

I didn’t want to say this during the call in front of my boss [VP Marketing] because [after he said good things about our solution,] I did not want to sound like I was sucking up to my boss. [chuckle]

When you showed the mockup, I had to mute my phone. I was so impressed how you went from our silly little mockup ideas, and totally blew me away. I am so impressed by just how simple you were able to boil it down in the mockup.

When our marketing department unveiled a new graphic it wanted to use in company demos, it spawned a heated internal discussion. Instead of putting focus on the value our company could provide to potential customers, some design elements of the graphic generated negative attention that distracted from its intended purpose. I provided targeted feedback that addressed the graphic’s shortcomings in a cost effective manner and brought the conversation back to a more productive tone. The graphic’s designer shared these comments after the dust settled:

I’ve been looking at comments on the graphic and compiling them. Nothing yet, but we are working on it and considering everything.

The main reason I’m emailing I noticed for almost every problem you bring, you propose a solution. Sometimes you spell it out, sometimes it’s implicit.

Just wanted to say thank you for structuring it that way. This is very helpful.

Where can I view examples of your work at Revalize?

Our primary business at Revalize is enterprise B2B software, so I can’t share too many details about the exact deliverables I produce.

I do have a few blog posts that cover some of what I’ve done at Revalize:

If there’s anything you’d like to know about my work as a User Experience Engineer for Revalize, reach out over email and I’ll do my best to help answer your questions.